Frequently Asked Question
Sometimes the JA Campus says I'm logged in, but behaves as though I'm logged out. Why?
Last Updated 7 months ago
If the JA Campus is left open long enough without activity (for example if you leave the page open overnight), it is possible for a user's session to timeout without it being reflected on the page itself.
If you find yourself unsure about your logged in/logged out status, please click logout then try logging in again. If that doesn't work, you can try clearing your cache or user Ctrl+F5 to reload the page with a fresh session (a regular page reload won't clear one's cache, so it's important to use the Ctrl+F5 key combination). This resolves most issues.